ug88 Privacy Policy

1 Introduction

ug88 ("we", "us", or "our") operates the online casino and sports betting platform available at ug88.bid (the "Platform"). We are committed to protecting the privacy and personal data of all users ("Player", "you", or "your") who access or use the Platform.

This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you under applicable Philippine data privacy law. This Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, deposits, withdrawals, and customer support interactions.

By registering on ug88 and using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not register or use the Platform.

2 Personal Data We Collect

2.1 Registration Data

When you create a ug88 account, we collect the following information:

• Full legal name
• Date of birth (to verify that you are at least 21 years of age)
• Registered mobile number
• Email address
• Residential address (province, city/municipality)
• Username and password (password stored in encrypted form only)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and to verify your identity before processing withdrawals, we may collect:

• Government-issued photo ID (Philippine passport, SSS ID, UMID, PhilSys National ID, or driver's license)
• Proof of address (utility bill, bank statement, or barangay certificate)
• Selfie or live photo for identity matching purposes
• Proof of payment method ownership (e.g., screenshot of GCash account showing your registered name)

2.3 Financial Data

When you make deposits or request withdrawals, we collect transaction records including deposit amounts, withdrawal amounts, payment method type (e.g., GCash, PayMaya, BPI, BDO, Metrobank), and transaction timestamps. We do not store full payment account credentials — payment processing is handled by our licensed third-party payment partners.

2.4 Gaming Activity Data

We collect records of your gaming activity on the Platform, including games played, bet amounts, win/loss records, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type and model, operating system, browser type and version, and general geographic location (derived from IP address). This data is used for security monitoring, fraud prevention, and Platform optimization.

2.6 Communications Data

If you contact ug88 customer support, we retain records of your communications, including chat transcripts, email correspondence, and support ticket details, for quality assurance and dispute resolution purposes.

3 How We Collect Your Data

ug88 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and navigate the Platform.
• From third parties — from our licensed payment partners (e.g., GCash, PayMaya, BPI) when you initiate a financial transaction, and from identity verification service providers during KYC processing.
• From regulatory authorities — where required by law, we may receive information from PAGCOR or other Philippine regulatory bodies in connection with compliance obligations.

4 How We Use Your Personal Data

ug88 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your ug88 account, including processing deposits, withdrawals, and bonus credits.
• Identity verification: To verify that you meet the eligibility requirements to use the Platform, including the 21+ age requirement.
• Legal and regulatory compliance: To comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and reporting obligations to PAGCOR and other authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other security threats.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Platform improvement: To analyze usage patterns, identify technical issues, and improve the features and performance of the Platform.
• Marketing communications: Where you have provided consent, to send you promotional offers, bonus notifications, and news about ug88. You may withdraw this consent at any time.

5 Legal Basis for Processing

ug88 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, and Platform improvement, where such interests are not overridden by your data privacy rights.
• Consent: Processing for marketing communications and certain cookie-based tracking, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

ug88 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Service Providers

We engage licensed third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platform providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy law.

6.2 Game Providers

To facilitate gameplay, certain technical data (such as your Player ID and session token) may be shared with our licensed game providers, including JILI Games and other certified providers. Game providers do not receive your full personal profile and are prohibited from using your data for any purpose other than delivering the game service.

6.3 Regulatory & Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities where required by law, court order, or regulatory directive.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of ug88's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. We will notify you of any such transfer via the Platform or by email.

7 Data Retention

ug88 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, in accordance with AML record-keeping requirements under Philippine law.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity data: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent and for one (1) year thereafter as evidence of consent management.

After the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8 Data Security

ug88 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of passwords and sensitive personal data.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Two-factor authentication options for Player accounts.
• Automated fraud detection and anomaly monitoring systems.

While ug88 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, ug88 will notify the National Privacy Commission (NPC) and affected Players in accordance with the requirements of the Data Privacy Act of 2012.

9 Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Platform. They allow ug88 to recognize your device, remember your preferences, and collect information about how you use the Platform. We also use similar technologies such as web beacons and local storage objects.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymized data about how Players navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve Platform performance.
• Functional Cookies: Used to remember your preferences such as language settings, preferred payment method, and display options.
• Marketing Cookies: Used, where you have consented, to deliver relevant promotional content and track the effectiveness of our marketing campaigns.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or your mobile browser of choice).

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by ug88:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and shared — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data ug88 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe ug88 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Privacy Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may require you to verify your identity before processing your request.

11 Children's Privacy

The ug88 Platform is strictly intended for adults aged 21 years and older. ug88 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to the relevant authorities where required by law.

If you are a parent or guardian and believe that a minor has registered on ug88 using your details or their own, please contact us immediately at [email protected] so we can take prompt action.

12 Third-Party Links

The Platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and game providers. These third parties operate their own platforms and have their own privacy policies, which are independent of ug88's Privacy Policy. ug88 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of ug88.

13 Updates to This Privacy Policy

ug88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. The date of the most recent revision is displayed at the top of this page.

Where changes are material, we will notify registered Players via email or an in-Platform notification prior to the changes taking effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you may request account closure as described in our Terms & Conditions.

14 Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ug88 handles your personal data, please contact our Data Privacy Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information about your rights under Philippine data privacy law, visit the NPC's official resources.

For responsible gaming support, deposit limit requests, or self-exclusion, please visit our Responsible Gaming page.